Needs assessment

Structured work establishing the gap between an organisation's current state and the state it requires, in evidence, before any solution is named.

A needs assessment describes two states and measures the distance between them. The current state is what happens today, taken from evidence rather than from what a process document claims; the desired state is what has to be true instead, expressed as an outcome rather than as a tool or a supplier. The distance is the need, and establishing it is the whole purpose of the exercise. Because the assessment stays solution independent, it can be handed to a business case that compares several ways of closing the gap, including doing nothing at all.

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