Corrective action

A change request that realigns future work with the plan after performance has already drifted away from it.

Corrective action is one of the three ordinary categories of change request, alongside preventive action and defect repair, and it is the one that looks backwards. Something has already gone off plan, and the request changes how the remaining work will be done so the plan can still be met. Two things follow from that. It does not alter the baseline, so performance after it is approved is still measured against the same document, and it is not a fix for a delivered defect, which is a quality finding and belongs in the defect repair category. Corrective actions are usually raised off the back of an issue log entry, which is why an issue log with no change requests behind it is worth looking at twice.

See also

Where this comes up